Returns will be accepted for unused equipment. All returned merchandise will require a valid RMA number issued by Pacific Time Systems prior to receipt of equipment. Any delivery of an item without a valid RMA identification will be refused. Any items incorrectly represented by the RMA documentation will be returned without further processing. Returned merchandise must be complete, in salable condition, and in its original packaging. Should damaged or un-saleable equipment be received, equipment will be immediately returned. Merchandise must be returned within 30 days from purchase date will require a 15% restocking fee. Merchandise is not returnable after 30 days from purchase date. No exceptions will be made. Customized products, software, cables, labor and shipping charges are not refundable. To receive the proper RMA Authorization Request Form contact Pacific Time Systems at 714-223-7424. Important Disclaimer: |